Return Exchange and Cancellation Policy

Return Policy

  • All custom-made orders are non-returnable.

  • The return policy is valid only in case of damage-in-transit or delivery of incorrect product.

  • The customer has to intimate us at info@anjumjewels.com about the damaged/incorrect product(s) along with a picture of the product within two days of delivery. Anjum Jewels will not be liable for any return after the lapse of this period.

  • The refund will not be initiated, if the duly sealed refund package does not include the original packaging, invoice and certificates or any additional material sent with the shipment.

  • Any jewellery not in its original condition will not be considered eligible for return.

  • On successful processing of return, the amount will be credited to your Anjum Credit Wallet for future purchases.

  • The value in Anjum Credit Wallet will be valid for 3 months only from the date of issuance and can be redeemed for any item on www.anjumjewels.com.

  • Anjum Jewels may, at its sole discretion, reserves all the rights to refuse return of any particular order at any point of time.

Exchange Policy

  • You must be located in India as this facility is not available to patrons located outside India.

  • We offer Life time Exchange for Travel Jewellery (Swarovski) and 24K Gold Plated Jewellery.

  • You can get 60% exchange value of the product, whereas, 40% will be deducted. For example, an exchange value of Rs 6,000 will be given on the exchange of jewellery worth Rs. 10,000; which means, you can buy anything worth Rs 6,000 while the remaining Rs 4,000 will be deducted.

  • If you need to exchange any piece for the same item, exchange is subject to availability in stock. In case, the same product is not available, you can opt for a replacement with some other product.

  • Alternatively, you can get the amount credited into your Anjum Credit Wallet for future purchases.

  • The value in Anjum Credit Wallet will be valid for 3 months only from the date of issuance and can be redeemed for any item on www.anjumjewels.com.

  • Anjum Jewels may, at its sole discretion, reserves all the rights to refuse exchange of any particular order at any point of time.

  • Exchange is not applicable for Toe Rings, Anklets and Nose Pins.

Cancellation Policy

  • Cancellation of ordered products will be accepted only within 24 hours or before initiating the dispatch, whichever earlier, after that, the order cannot be cancelled.

  • The corresponding amount will be (a) transferred to your Anjum Credit Wallet or (b) credited to your bank account (only for cancellation) and will reflect within 7 working days, based on the option you choose.

  • The value in Anjum Credit Wallet will be valid for 3 months only from the date of issuance and can be redeemed for any item on www.anjumjewels.com.

  • Anjum Jewels may, at its sole discretion, reserves all the rights to refuse cancellation of any particular order at any point of time.

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